vt99's Privacy Policy

This Privacy Policy ("Policy") applies to the vt99 platform and all related services. When you visit the vt99 website, open an account, or use any of our services, you are considered to have accepted the terms of this Policy.

vt99 believes that personal privacy is a fundamental right. We therefore handle all data collected on our platform with the utmost care and diligence. The purpose of this Policy is to inform you transparently about how your data is used, so that you can use our services in a safe and trusted environment.

This Policy has been drawn up in accordance with applicable laws in Bangladesh and international data protection standards. If you have any questions about anything stated here, please contact us.

vt99 collects only the information that is necessary for operating our services, ensuring security, and meeting legal obligations. The types of information collected are described in detail below.

2.1 — Registration & Identity Information

When you create an account on vt99, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21 or above are permitted)
• Mobile number and email address
• Address and nationality
• National ID card or passport details (for identity verification)

2.2 — Financial Transaction Information

For deposits and withdrawals, we process the necessary payment information. Accepted payment methods on vt99 are bKash, Nagad, Rocket, and Upay. For transactions through these methods, the required mobile wallet information is processed, but complete account details are not stored.

• Transaction amount and time
• Type of payment method
• Transaction reference number

2.3 — Technical & Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Session duration and page visit information
• Data collected through cookies and similar tracking technologies
• Gaming activity and history

vt99 uses your information only for lawful and necessary purposes. We never sell or transfer your data to third parties for marketing purposes without your consent.

We use the information we collect for the following purposes:

• Account management: To create, verify, and maintain your account.
• Identity verification (KYC): To confirm age and identity in order to meet legal obligations and prevent fraud.
• Financial transaction processing: To carry out deposits and withdrawals smoothly.
• Customer support: To respond to your questions, complaints, and assistance requests.
• Security & fraud prevention: To detect unauthorized access to accounts and suspicious activity.
• Technical improvement: To enhance platform performance and user experience.
• Legal compliance: To follow applicable laws and regulations.
• Responsible gaming: To identify potentially problematic gaming behavior and provide necessary support.

vt99 does not disclose your personal information to any third party except in the following limited circumstances:

4.1 — Service Provider Partners

We use selected third-party services for payment processing, technical infrastructure management, and game software provision. These partners receive only the minimum information necessary to carry out their specific responsibilities, and they are also bound by data protection obligations.

4.2 — Legal Obligations

In the case of a court order, a lawful request from a law enforcement agency, or any other legal requirement, vt99 may be legally obliged to provide the relevant information.

4.3 — Business Transfer

In the event of a business merger or acquisition, your information may be transferred to the new ownership. However, the terms of this Privacy Policy will continue to apply in such cases, and you will be notified in advance.

vt99 uses cookies and similar technologies to improve the performance of its platform and to provide you with a better user experience.

5.1 — Essential Cookies

These cookies are essential for the basic functionality of the platform. They maintain your login session and ensure security. Disabling these cookies will prevent the platform's services from working properly.

5.2 — Functional Cookies

These cookies are used to remember your preferences and settings, so that you do not have to re-enter the same information each time you log in.

5.3 — Analytics Cookies

We collect anonymous analytics data to understand which parts of the platform are used most and how services can be improved. This information is not used to identify any individual.

You can control or disable cookies through your browser settings. However, disabling certain cookies may mean that the full functionality of the platform is not available.

vt99 has implemented industry-standard technical and organizational measures to protect your data. Our security infrastructure is continuously reviewed and improved.

• SSL Encryption: All data transfers between you and our servers are secured through SSL/TLS encryption.
• Data Encryption: Sensitive information stored on our systems is protected with strong encryption algorithms.
• Access Controls: Only authorized personnel can access the required data.
• Regular Security Audits: Our systems are subject to regular security reviews.
• Firewall & Monitoring: Automated monitoring systems are active to detect suspicious activity in real time.
• Secure Payment Processing: All financial transactions are conducted through secure and verified channels.

While we are committed to ensuring the highest level of security, no digital system is entirely risk-free. We therefore ask that you keep your account password confidential and do not share it with anyone.

As a registered user of vt99, you have the following rights over your own information:

7.1 — Right to Access & Review Information

You can ask vt99 at any time what information we hold about you and how it is being used. To make this request, contact our support team.

7.2 — Right to Correct Information

If the information stored in your profile is incorrect or incomplete, you can request that it be corrected.

7.3 — Right to Delete Information

In certain circumstances, you can close your account and request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 — Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly in relation to marketing communications.

7.5 — Right to Data Portability

You can request a copy of the information we hold about you in a commonly usable format.

To exercise these rights or to make any privacy-related request, contact us directly. We will respond to your request as quickly as possible after completing the appropriate verification.

vt99 retains your information only for as long as it is necessary or legally required. The following factors are considered when determining the retention period:

• While your account is active: all required information is actively retained.
• After your account is closed: certain information may be retained for the necessary period to meet legal obligations.
• Financial transaction records: retained for the specified period for audit and legal requirements.
• Dispute resolution: relevant information retained for the settlement of potential legal claims.

Once the required retention period has ended, your information will be securely deleted or anonymized.

vt99 is a platform intended exclusively for adults. Only users aged 21 or above are permitted to use this platform.

We do not intentionally collect personal information from anyone under the age of 21. If a minor attempts to register on our platform and we become aware of this, their account will be immediately closed and their information will be deleted.

If you become aware that a minor has created an account on vt99, please contact us.

vt99 may review and update this Privacy Policy from time to time. Changes will be published on this page.

For significant changes, we will notify you via a notice on the platform. The updated Policy will take effect from the date it is published. Continued use of the platform after any changes will be considered as acceptance of the new Policy.

If you do not agree with any changes, you may close your account, stop using the platform, and contact us.

If you have any questions, comments, or data-related requests about this Privacy Policy, the vt99 support team is available around the clock to assist you.

Your privacy is vt99's top priority. We are committed to ensuring that your personal information is always handled with respect and care, so that you can enjoy our platform with complete peace of mind and confidence.